At PREMIUM FOOT TRADING SDN BHD 202601027435 (1689531-A), the goal is simple: the right product, in good condition. Because that goal is taken seriously, the Customer is asked to read this Return, Refund & Exchange Policy carefully before buying.
Can an item be returned, refunded or exchanged?
Only in specific cases. Items sold are not exchangeable or refundable unless one of the following applies:
The wrong item was sent by the Company.
The item differs from what the website advertised in its specifications, description, features or information.
The item arrived spoiled, damaged or defective.
Delivery took longer than the timeline stated in the Company’s Shipping Policy.
What proof does a claim need?
Evidence keeps every claim fair. Before a return or refund can be considered, the Customer must supply:
A continuous unboxing video, clearly filmed, showing the parcel still unopened along with its shipping label, packaging and the item inside.
A clear video of the item’s first use, where that applies.
Any supporting material the Company requests, such as photographs, order details or other documents.
How and when must a request be made?
Speed is essential. The Customer must send the request to the customer support team at premiumfoottrading@outlook.com within 24 hours of receiving the item. Any request that arrives after those 24 hours, or without the evidence listed above, will not be accepted.
The Company would rather sort out an order issue than leave the Customer guessing. Help is available here:
📧 Email: premiumfoottrading@outlook.com
🏢 Address: 114, JALAN PERNIAGAAN PUSAT PERNIAGAAN ALMA ALMA, 14000 BUKIT MERTAJAM, PULAU PINANG
🌐 Website: https://premiumfoottrading.com/contact-us/