At PREMIUM FOOT TRADING SDN BHD 202601027435 (1689531-A), the Company recognises that plans sometimes change. Whenever the Customer needs to cancel, the process below applies.
How long does the Customer have to cancel?
The window is 24 hours. An order cancelled within 24 hours of purchase earns a full refund; beyond that point, cancellation may no longer be possible if the order has already been processed or shipped.
How is a cancellation requested?
Acting quickly is the key. The process takes two steps:
Contact customer service right away, quoting the order number.
The support team checks the order’s status and confirms whether it qualifies for cancellation.
When will the refund arrive?
Refunds follow approval. Once a cancellation is approved, the money goes back to the original payment method, and the Customer should allow 7–14 business days for it to be processed and appear in their account.
The Company would rather sort out a cancellation than leave the Customer guessing. Reach the team here:
📧 Email: premiumfoottrading@outlook.com
🏢 Address: 114, JALAN PERNIAGAAN PUSAT PERNIAGAAN ALMA ALMA, 14000 BUKIT MERTAJAM, PULAU PINANG
🌐 Website: https://premiumfoottrading.com/contact-us/